What to do when a customer gets COVID angry
Now that we’re six-plus months into the pandemic, chances are good you’ve had to deescalate a situation with an angry customer in your tasting room.… Read More »What to do when a customer gets COVID angry
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4 areas of your website that attract new customers
Does your origin story start out like this? “I started experimenting with craft beverages in my basement a bunch of years ago. My friends and… Read More »4 areas of your website that attract new customers
ADA and Website Accessibility
When you built your tasting room, you worked with contractors to make sure everything was “to code” before final inspection, receiving your certificate of occupancy… Read More »ADA and Website Accessibility
Targeting social posts during COVID-19
What goals have you set for your social channels during the coronavirus? If you’re like many craft beverage brands, social has become your go-to for… Read More »Targeting social posts during
Updating business hours during COVID-19
No one wants to lose a customer to their tasting room, during coronavirus or otherwise. Yet the reality is customers can fall into and out… Read More »Updating business hours during COVID-19
COVID-19 procedures webpage
The roller coaster continues, with many breweries, wineries and distilleries opening briefly only to be closed again before the Fourth. Think owners are confused? Imagine… Read More »COVID-19 procedures webpage
Using calendars during coronavirus
With states reopening, are consumers flocking to tasting rooms in search of normal? Not yet, it turns out. Studies like the one being conducted by… Read More »Using calendars during coronavirus
Opening tasting rooms during coronavirus
With many states starting to allow tasting rooms to reopen for safe gathering, how will your craft beverage business notify customers of any changes? The… Read More »Opening tasting rooms during coronavirus
Online festival participation
Is your craft beverage brand planning to participate in an online festival this summer? With many organizers making the call to cancel in-person attendance due… Read More »Online festival participation